Service quality is one of the important and at the same time big problem for restaurants in many countries and as well in Georgia; Bad service influence of customer satisfaction and the resulting reduction for customers flow and restaurant profit. This is not surprising and obvious to control all the tables at the same time is very difficult.

 

For solving the problem SYSCALL has created a completely innovative and smart product, which improves communication between costumer and waiter, as well between cook and waiter. SYSCALL product represents a wireless calling and receiving system, that enables clients to call waiter just simple clicking on a button;

 

Solutions and benefits:

- Improve service speed and quality;

- Provide Staff effective and coordinate work;

- Optimize administrative expenses and number of service personnel;

- Changes the communication culture between customer and service personnel;

- Positive feedback;

- Loyal customers;

- Increase customer flow and business profit.

 

SOLUTIONS

• Communication between customer and server

  
  • Customers press the call button when service is needed, 
    the table number will be displayed on the server pager.
  • Waiter is able to figure that which tables is asking for service and serve them fast.
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• Communication between chef and server

  
  • Chef or Bartender call servers by multi-transmitter when food or drink is ready.
  • Server is able to notice where to pick the food. 
    (Kitchen or Bar)
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• Controlling system for managers

  
  • Each call number will be displayed on the receiver monitor and the manager is able to control service personnel’s work effectiveness.
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